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Electric Based Board Heater Thermostat Recall

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T4700 , CT1950 , CT1957



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The safety of our customers and the quality of our products are top priorities for Honeywell. That is why we want to be sure you are aware of an important safety notice.


In cooperation with the U.S. Consumer Product Safety Commission and the Electrical Safety Authority (ESA) in Canada, today we are announcing the voluntary recall of certain electric baseboard and fan heater thermostats (model numbers T4700, CT1950 and CT1957) sold from 2000 to 2007 under the Honeywell and Cadet brand names. Our records indicate that you purchased one of these electric baseboard and fan heater thermostats. The thermostat contains a relay used to turn on the electric baseboard heater that may not function properly, causing the thermostat to overheat.


The electric baseboard heater thermostats have a non-flammable plastic housing, so while the plastic can melt and generate smoke, it should not ignite other materials in the home. Honeywell has sold over 77,000 T4700, CT1950 and CT1957 electric baseboard heater thermostats, and Honeywell has analyzed 13 returned products associated with reports claiming overheating, including varying degrees of smoke damage. There have been no reports of injuries.


If you are still in possession of your electric baseboard heater or fan thermostat, please discontinue use immediately by setting the thermostats to 45 degrees or turning them off. Contact Honeywell toll-free at 888-235-7363, or visit yourhome.honeywell.com/T4700 , for information on how to receive a free replacement electric baseboard or fan heater thermostat. Please do not return these products to retail stores.


How to Identify the T4700, CT1950 and CT1957 Electric Baseboard Heater Thermostats:
These thermostats can be identified by their overall rectangular shape. The models included in the recall are programmable thermostats for controlling electric baseboard heating at 240Vac. “A” models are 2-wire and “B” models are 4-wire. “A” models require a transformer not used in “B” models. Models sold at Retail Outlets have a full cover with four exposed buttons. Models sold by HVAC Contractors have a flip down door that covers the four buttons. There are no electronic differences between the Retail and HVAC Contractor models.


Retail Models
HVAC Contractor Models

For T4700 models, the model number and date code (date manufactured) is printed on a small label located on the front of the thermostat. The label displays the date code by year and week of manufacture. For example, a date code of “0042” represents a manufacture date of week 42 of the year 2000. If the first two digits are 00, 01, 02, 03, 04, 05, 06, the electric baseboard heater thermostat is included in the safety recall. To determine the date code for your T4700 electric baseboard heater thermostat (1) flip down the door located on the bottom half of the thermostat, (2) look for a small label bearing a series of numbers in the format described above. The date code will be the last four digits on the far right side of the label.


For CT1950 and CT1957 models, the model number and date code (date manufactured) is printed on a small label located on the front of the thermostat. The label displays the date code by year and week of manufacture. For example, a date code of “0042” represents a manufacture date of week 42 of the year 2000. If the first two digits are 00, 01, 02, 03, 04, 05, 06, the electric baseboard heater thermostat is included in the safety recall. To determine the date code for your CT1950 or CT1957 electric baseboard heater thermostat (1) Pop off the faceplate of the thermostat, (2) look for a small label bearing a series of numbers in the format described above. The date code will be the last four digits on the far right side of the label.


No other date codes or electric baseboard or fan heater thermostats are included in this program.

If you have one of the above listed recalled thermostats please complete the below information.

PLEASE READ BEFORE COMPLETING THE REQUEST FORM.
Complete the form below to inquire about the electric baseboard heater recall.
If you have already sent us a request and wish to inquire about that request, please do not complete the form below. Simply contact our customer care team during business hours from 8:30am-5:00pm central, Monday-Friday, at 1-888-235-7363 for an update about your existing request.

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Please include all of your recall thermostats under this one submission.
T4700A Quantity
T4700B Quantity
CT1950A Quantity
CT1950B Quantity
CT1957A Quantity
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