Help & Support

Honeywell Wi-Fi Programmable Thermostats

Popular Support Topics

  • thermostats
  • doorbells
  • light timer
  • water alarm

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Still need help? Speak to an expert

Lyric Customer Support:
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Open Hours:
Monday – Sunday: 6:00 AM - 11:00 PM CST/CDT

Thermostats & Indoor Air Quality Customer Support:
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All Other Products:
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Open Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.

Open Hours:

Monday – Saturday 7:00 AM – 11PM EST
Sunday 10AM – 7PM EST

Training and Installation Videos

  • How to install your Honeywell Wi-Fi Smart Thermostat Video
  • How to install and program your Honeywell thermostat
  • How to register your Honeywell Wi-Fi Smart Thermostat on Total Connect Comfort

See all Honeywell Home training videos
Visit the Lyric Support Community

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:


Monday, August 15, 2016 – 12:45 p.m. (CDT):

Some users may have experienced connectivity issues with Total Connect Comfort and Lyric Thermostat applications. Your thermostat would have performed normally, but some users would not have been able to change settings from their applications or web portal, and geofencing events would not have triggered.

Recycling Old Thermostats:

The easy way to dispose of mercury thermostats.Visit today.