Help & Support

Honeywell Wi-Fi Programmable Thermostats

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Honeywell Customer Care


Honeywell Technical Support

Or send us an email click here

Honeywell Customer Care Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Lyric Customer Care

Or send us an email click here

Lyric Support Customer Care Hours:
Monday – Sunday: 6:00 AM - 11:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.
Monday - Saturday 7:00AM - 11PM EST
Sunday 10AM - 7PM EST

Recycling Old Thermostats

The easy way to dispose of mercury thermostats. Visit today.

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:

Scheduled Update
Tuesday, February 09, 2016
– 10:00 pm to 2:00 a.m. (CST):
(for Lyric customers) Our servers underwent routine maintenance. During this time, your Lyric thermostat will work, but geofencing will not trigger and you will not be able to use the app. Maintenance could last up to four hours.