Help & Support

Honeywell Wi-Fi Programmable Thermostats

Popular Support Topics

  • thermostats
  • doorbells
  • light timer
  • water alarm

View all FAQs

Still need help? Speak to an expert

Lyric Customer Support:
Or send us an email

Open Hours:
Monday – Sunday: 24 hours / 7 days a week
(excluding major US Holidays)

Thermostats & Indoor Air Quality Customer Support:
Or send us an email

All Other Products:
Or send us an email

Open Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.

Open Hours:

Monday – Saturday 7:00 AM – 11PM EST
Sunday 10AM – 7PM EST

Training and Installation Videos

  • How to install your Honeywell Wi-Fi Smart Thermostat Video
  • How to install and program your Honeywell thermostat
  • How to register your Honeywell Wi-Fi Smart Thermostat on Total Connect Comfort

See all Honeywell Home training videos
Visit the Lyric Support Community

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:


Thursday, November 29, 2016 – 2:00 a.m. to 6:00 a.m. (EST): Our servers underwent an update. During this time, your Honeywell Total Connect Comfort and Lyric Round thermostats worked, but you were not able to use your app or the web portal to change settings and geofencing events did not trigger.

Recycling Old Thermostats:

The easy way to dispose of mercury thermostats.Visit today.