Help & Support

Honeywell Wi-Fi Programmable Thermostats

Popular Support Topics

  • thermostats
  • doorbells
  • light timer
  • water alarm

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Still need help? Speak to an expert

Lyric Customer Support:
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Open Hours:
Monday – Sunday: 24 hours / 7 days a week
(excluding major US Holidays)

Thermostats & Indoor Air Quality Customer Support:
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All Other Products:
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Open Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.

Open Hours:

Monday – Saturday 7:00 AM – 11PM EST
Sunday 10AM – 7PM EST

Training and Installation Videos

  • How to install your Honeywell Wi-Fi Smart Thermostat Video
  • How to install and program your Honeywell thermostat
  • How to register your Honeywell Wi-Fi Smart Thermostat on Total Connect Comfort

See all Honeywell Home training videos
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Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:


Tuesday, January 3, 2017: Some users of the Lyric app experienced difficulty logging-in from their mobile devices. All Lyric devices continued to work during that time and could still be controlled directly from the device itself. Our engineers have resolved the issue and full access is now restored. We apologize for the inconvenience.

Recycling Old Thermostats:

The easy way to dispose of mercury thermostats.Visit today.