Help & Support

Honeywell Wi-Fi Programmable Thermostats

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Thermostats & Indoor Air Quality Customer Support

All Other Products Customer Support

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Honeywell Customer Support Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Lyric Customer Support

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Lyric Support Customer Support Hours:
Monday – Sunday: 6:00 AM - 11:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.
Monday - Saturday 7:00AM - 11PM EST
Sunday 10AM - 7PM EST

To view our Home Products Training and Installation Videos click here

Recycling Old Thermostats

The easy way to dispose of mercury thermostats. Visit today.

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:

Wednesday, May 11, 2016
– 10:00 pm to 1:00 a.m. (CST):
Our Lyric servers underwent routine maintenance. During that time, your Lyric thermostat or Water Leak and Freeze Detector worked, but geofencing events would not have triggered, you would not have received mobile alerts or been able to use the Lyric app to change settings.