Help & Support

Honeywell Wi-Fi Programmable Thermostats

Need Additional Help?

Thermostats & Indoor Air Quality Customer Support


All Other Products Customer Support

Or send us an email click here

Honeywell Customer Support Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Lyric Customer Support

Or send us an email click here

Lyric Support Customer Support Hours:
Monday – Sunday: 6:00 AM - 11:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.
Monday - Saturday 7:00AM - 11PM EST
Sunday 10AM - 7PM EST

To view our Home Products Training and Installation Videos click here

Recycling Old Thermostats

The easy way to dispose of mercury thermostats. Visit today.

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:

Monday, April 25, 2016
– 11:00 pm to 2:00 a.m. (CST):
Our servers underwent routine maintenance. During that time, your thermostat continued to work, but you would not have been able to use your app or the website to change settings and geofencing events did not trigger.