Help & Support

Honeywell Wi-Fi Programmable Thermostats

Need Additional Help?

Thermostats & Indoor Air Quality Customer Support
1-877-271-8620

All Other Products Customer Support
1-877-841-2840

Or send us an email click here
View our FAQs click here

Honeywell Customer Support Hours:
Monday – Friday from 8:00 AM – 7:00 PM CST/CDT
Saturday from 8:00 AM - 6:00 PM CST/CDT
Sunday from 9:00 AM – 6:00 PM CST/CDT

Lyric Customer Support
1-800-633-3991

Or send us an email click here
View our FAQs click here

Lyric Support Customer Support Hours:
Monday – Sunday: 6:00 AM - 11:00 PM CST/CDT

Honeywell Home Store Support:
For Shop Home FAQs click here or
1-800-633-3991, press 1 then 2.
Monday - Saturday 7:00AM - 11PM EST
Sunday 10AM - 7PM EST

To view our Home Products Training and Installation Videos click here

Recycling Old Thermostats

The easy way to dispose of mercury thermostats. Visit http://www.thermostat-recycle.org today.

Find a Professional Installer

Use our locator to find a local professional who can help with your installation.

TCC/Lyric App System Status:

Normal
Wednesday, May 11, 2016
– 10:00 pm to 1:00 a.m. (CST):
Our Lyric servers underwent routine maintenance. During that time, your Lyric thermostat or Water Leak and Freeze Detector worked, but geofencing events would not have triggered, you would not have received mobile alerts or been able to use the Lyric app to change settings.